Important Information
Policies
To help make your stay at The Golden Hotel, Ascend Hotel Collection in Golden as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Helpful policies simplify every stage of the travel experience.
The Golden Hotel, Ascend Hotel Collection maintains practical policies alongside comfortable rooms and quality amenities to provide a smooth guest experience. Guests can review important information regarding arrivals, departures, reservations, parking, accessibility, and pet accommodations before their visit.
- Check-In and Check-Out
Check-in begins in the afternoon, while check-out is scheduled for the morning. Early arrivals and late departures may be available depending on occupancy.
- Identification and Payment
Guests must present a valid government-issued photo ID and an accepted payment method during check-in. Deposit or payment authorization requirements may apply.
- Cancellation Policy
Cancellation and prepayment terms vary according to the selected booking rate. Reservation details should be reviewed before arrival for applicable conditions.
- Children
Children are welcome at the hotel. Occupancy limits depend on the selected room category.
- Parking
On-site parking is available for registered guests. Parking availability and applicable charges should be confirmed before arrival.
- Internet Access
Complimentary wireless internet is available throughout guest rooms and public areas.
- Smoking Policy
Smoking and vaping are not permitted inside guest rooms or indoor public spaces.
- Pet Policy
The hotel welcomes dogs in designated pet-friendly accommodations. Guests are encouraged to confirm current pet guidelines and applicable charges before arrival.
- Accessibility
Accessible guest rooms and public facilities are available. Guests requiring specific accessibility features are encouraged to request them when making a reservation.